General Questions
WHY should I attend?
By attending CONNECT, you'll not only have a chance to connect with peers, but also you'll gain access to experts, participate in informative sessions, and take away practical, real-world insights. Highlights include the opportunity to:
- Hear from dynamic keynote speakers and industry experts.
- Network with attendees, the Q2 team, and other industry professionals.
- Learn about Q2’s upcoming product releases, roadmap, and scheduled product enhancements.
- Gain real-world knowledge about the products and services you and your customers use every day.
- Take part in training and product demonstrations.
- Learn best practices to mitigate risk, ensure compliance, and help protect your institution and account holders from fraud.
- Learn more about the latest technology and industry trends.
WHO should attend?
Sessions will be geared toward your financial institution’s executive, operations, IT, marketing, and business development teams. Bringing multiple individuals from your institution will ensure each of these team’s voices will be heard, and that each of them can return with best practices and ideas to implement cohesively at your institution.
WHAT does my registration fee include?
Typically, the registration fee includes access to conference keynotes, exhibit hall, education sessions, and conference materials. It also includes conference meals such as CONNECT-hosted breakfasts, lunches, refreshment breaks, and evening events.
Who from Q2 will attend?
Q2 executives, product managers, developers, and customer success managers will be on hand at CONNECT to help answer questions and discuss options and possibilities with you.
Can I participate remotely?
CONNECT is primarily an in-person conference.
What is the dress code?
The conference dress code is business casual and evening networking events are casual.
Payment Questions
How do I pay for the customer conference?
At this time, we only accept payment via credit card. During the online registration process you will be presented with the option to pay via credit card.
What is the refund policy for CONNECT 2025?
If you cannot attend CONNECT, you may transfer your registration to another person by changing registration details on the CONNECT Conference Website by Friday, May 2, 2025, at 11:59 pm CT.
All conference cancellations received on or before Friday, April 11, 2025, at 11:59 pm CT will receive a 50% refund. Please email all written cancellation requests to q2connect@Q2.com.
Do I get a refund if I can only participate in one day of the conference?
No, the registration fee covers full attendance and cannot be prorated.
I'm booking my travel. When does the conference officially begin and end?
Sunday, May 18th: Event registration will open at ~1:00 PM. The Welcome Exhibit Hall Party will begin at 6:00 PM.
Monday, May 19th: The opening keynote begins at ~8:30 AM with a full day of CONNECT 25 sessions.
Tuesday, May 20th: Sessions will continue with a ~3:00 PM event end.
* Subject to change
Is transportation provided to and from the airport?
No, you are responsible for arranging transportation to and from Austin-Bergstrom International Airport (AUS).
Is the cost of the hotel included in the registration fee?
No, the hotel is not included in the registration fee. You are responsible for arranging your own sleeping accommodations.
We negotiated a special hotel rate of $319 for attendees, which was available until April 18, 2025. If you would like to be waitlisted for the JW Marriott, please contact Teri Bowbeer @ Teri.Bowbeer@q2.com.
Do you offer a conference app?
Yes, download the Q2 Events app using the links below or use the Q2 code.
Once you’ve downloaded the app, follow these steps to build your own agenda:
- Click on the "Schedule" icon on the bottom navigation bar
- Click on "All Sessions"
- If you choose to add sessions using the “+” icon, these sessions will be located in the "My Schedule" tab.
Other Questions
For more information about our conference, please email Q2Connect@Q2.com or contact your Customer Success Manager.