FAQs  


General Questions

WHY should I attend?

By attending CONNECT, you’ll not only have a great time connecting with peers, but you’ll get access to experts, take part in informative sessions, and learn a lot. For example, you’ll get to: 

  • Hear from dynamic keynote speakers and industry experts.
  • Network with attendees, the Q2 team, and other industry professionals.
  • Learn about Q2’s upcoming product releases, roadmap, and scheduled product enhancements.
  • Gain real-world knowledge about the products and services you and your customers use every day.
  • Take part in training and product demonstrations.
  • Learn best practices to mitigate risk, ensure compliance, and help protect your institution and account holders from fraud.
  • Learn more about the latest technology and industry trends.

CONNECT 24 dates coming soon!  

WHO should attend?

Sessions will be geared toward your financial institution’s executive, operations, IT, marketing, and business development teams. Bringing multiple individuals from your institution will ensure each of these team’s voices will be heard, and that each of them can return with best practices and ideas to implement cohesively at your institution. 

WHAT does my registration fee include?

Typically, the registration fee includes access to conference keynotes, exhibit hall, education sessions, and conference materials. It also includes conference meals such as CONNECT-hosted breakfasts, lunches, refreshment breaks, and evening events. CONNECT 24 registration details will be announced later this year.  

Can I bring a guest?

Attendees at CONNECT are welcome to bring a guest. All individuals from a financial institution are considered regular attendees and will need to purchase full conference badges. Guests include significant others, family members, or other non-financial institution guests of the CONNECT attendee. Guest badges will not be allowed into conference keynotes and educational sessions. Guest passes are limited to one per regular attendee registration. Attendee guests must be 21 or older to attend evening events. CONNECT 24 pricing will be announced later this year.  

Who from Q2 will attend?

Q2 executives, product managers, developers, and customer success managers will be on hand at CONNECT to help answer questions and discuss options and possibilities with you. 

Can I participate remotely?

CONNECT is primarily an in-person conference. Our event details for 2024 are still being finalized. Check our website for more information later this year on how you can participate at CONNECT 24.  

What is the dress code?

The conference dress code is business casual and evening networking events are casual. 

Mobile App

Do you offer a conference app?

Yes, download the CONNECT 23 app using the links below.

Once you’ve downloaded the app, select ‘CONNECT 2023’ under upcoming events. 

  1. Enter your name and email address
  2. Enter the verification code sent via text and email
  3. Add your profile picture
  4. Build your agenda  

Payment Questions

How do I pay for the client conference?

At this time, we only accept payment via credit card. During the online registration process you will be presented with the option to pay via credit card.

What is the refund policy for CONNECT 2023?

Conference cancellation requests must be submitted in writing. All conference cancellations received on or before 11:59 p.m. CST, March 17, 2023 will receive a 50% refund. No refunds will be issued after 11:59 p.m. CST, March 17, 2023. Refunds are not given for no-shows. Substitutions of attendance are allowed at any time. Please email all written cancellation and substitution requests to Q2Connect@Q2.com.

Do I get a refund if I can only participate in one or two days of the conference?

No, the registration fee covers full attendance and cannot be prorated.

Travel Questions

I’m booking my travel. When does the conference officially begin and end?

CONNECT 2023 registration will open at 1:00 p.m. on Monday, May 15. The opening keynote begins at 9:00 a.m. on Tuesday, May 16. CONNECT 2023 education sessions will extend through Thursday morning, with our final keynote at 11:30 a.m.

Is transportation provided to and from the airport?

No, you are responsible for arranging transportation to and from Austin-Bergstrom International Airport (AUS).

Is the cost of the hotel included in the registration fee?

No, the hotel is not included in the registration fee. You are responsible for arranging your own sleeping accommodations. We have negotiated a special hotel rate of $299/night + tax at the Fairmont Austin for CONNECT attendees. Call (888)240-7773 to book and reference the Q2 CONNECT conference.

Other Questions

For more information about our conference, please email Q2Connect@Q2.com or contact your Customer Success Manager.

Ready to CONNECT?

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