General Questions
WHY should I attend?
By attending CONNECT, you'll not only have a chance to connect with peers, but also you'll gain access to experts, participate in informative sessions, and take away practical, real-world insights. Highlights include the opportunity to:
- Hear from dynamic keynote speakers and industry experts.
- Network with attendees, the Q2 team, and other industry professionals.
- Learn about Q2’s upcoming product releases, roadmap, and scheduled product enhancements.
- Gain real-world knowledge about the products and services you and your customers use every day.
- Take part in training and product demonstrations.
- Learn best practices to mitigate risk, ensure compliance, and help protect your institution and account holders from fraud.
- Learn more about the latest technology and industry trends.
WHO should attend?
Sessions will be geared toward your financial institution’s executive, operations, IT, marketing, and business development teams. Bringing multiple individuals from your institution will ensure each of these team’s voices will be heard, and that each of them can return with best practices and ideas to implement cohesively at your institution.
WHAT does my registration fee include?
Typically, the registration fee includes access to conference keynotes, exhibit hall, education sessions, and conference materials. It also includes conference meals such as CONNECT-hosted breakfasts, lunches, refreshment breaks, and evening events.
Who from Q2 will attend?
Q2 executives, product managers, developers, and customer success managers will be on hand at CONNECT to help answer questions and discuss options and possibilities with you.
Can I participate remotely?
CONNECT is primarily an in-person conference.
What is the dress code?
The conference dress code is business casual and evening networking events are casual.
Payment Questions
How do I pay for the customer conference?
At this time, we only accept payment via credit card. During the online registration process you will be presented with the option to pay via credit card.
What is the refund policy for CONNECT 2025?
If you cannot attend CONNECT, you may transfer your registration to another person by changing registration details on the CONNECT Conference Website by Friday, May 2, 2025, at 11:59 pm CT.
All conference cancellations received on or before Friday, April 11, 2025, at 11:59 pm CT will receive a 50% refund. Please email all written cancellation requests to q2connect@Q2.com.
Do I get a refund if I can only participate in one day of the conference?
No, the registration fee covers full attendance and cannot be prorated.
Mobile App
Yes, download the CONNECT 24 app using the links below.
Once you’ve downloaded the app, select ‘CONNECT 2024’ under upcoming events.
- Enter your name and email address
- Enter the verification code sent via text and email
- Add your profile picture
- Build your agenda
Can I submit session or speaker ideas?
Yes, you can submit session and speaker ideas for CONNECT. The CONNECT Call for Content offers the opportunity to submit session proposals for the Q2 annual customer conference. Session proposals are submissions to present at CONNECT in Austin Texas May 18-20, 2025. The submitter would be responsible for helping develop the final title, abstract, and presentation deck. Proposed speakers can be added to the session proposals but are not guaranteed to be a part of the presentation.
When does the Call for Content open and close?
The Call for Content will open on November 18 and will close on December 13, 2024.
When will I be notified of the status of my submission?
Session proposals will receive notifications in late January 2025.
What tips would you recommend for writing a good submission?
- Propose Title Tips: Start with a verb and make it actionable and interesting for the attendee. Use title case and pat attention to the 60-character count/
- Proposed Abstract Tips: Be specific and mention the product, audience, or line-of-business. Use sentence case and pay attention to the 200-character limit.
Is there a place to see all submission requirements before I submit them?
Yes – view the offline form, then copy and paste your responses into the online submission. This option is a great way to avoid losing valuable work and information. You must enter your session proposal and speaker information via the online submission form to formally apply by December 13th.
Can I submit more than one session?
Yes! Feel free to submit more than one session proposal. It is possible that more than one of your sessions could be selected and speakers may also be asked to speak in more than one session if selected.
What happens once I submit?
Our review process will begin in December 2024 and we will be working diligently to send out notifications by end of January. If your session is chosen, and all parties accept to present at CONNECT, confirmed speakers will receive a complimentary pass to CONNECT.
Can I request a certain format/time length?
We ask that you please provide us with your preferred session length (15 minutes or 45 minutes) during your form submission. Please note, this length is not guaranteed upon submission.
Are there speaker guidelines/requirements I need to accept in order to speak at CONNECT?
There will be required speaker tasks to submit in order to speak at CONNECT this year. This includes confirming your participation, a speaker release form, confirming session schedules, etc.
If accepted, will I be delivering my presentation in person or virtually?
Content will be delivered in person. Some content may be recorded for digital use while at CONNECT and you will be informed if your content is selected for recording.
Can you tell me about the accessibility for speakers with disabilities?
We will collect accessibility accommodations (including wheelchair ramps, stools/chairs, hands-free microphones, etc.) during the speaker registration process.
If I am selected, is there an opportunity to rehearse ahead of time?
Yes! We will have the option to run through your presentation onsite before the event where speakers can come and complete tech checks for their sessions.
Will my presentation deck be available for attendees to view after CONNECT?
Yes. If you decide to share the presentation, attendees will have the option to view a PFD version of your presentation from the Q2 Customer Portal following the event.
I have another question that wasn't addressed here. How do I get in touch with your team?
Please email us at q2connect@q2.com. Thank you and we wish you all the best of luck in your submissions!
Travel Questions
Is transportation provided to and from the airport?
No, you are responsible for arranging transportation to and from Austin-Bergstrom International Airport (AUS).
Is the cost of the hotel included in the registration fee?
No, the hotel is not included in the registration fee. You are responsible for arranging your own sleeping accommodations. We have negotiated a special hotel rate of $299/night + tax at the Fairmont Austin for CONNECT attendees. Call (888)240-7773 to book and reference the Q2 CONNECT conference.
Other Questions
For more information about our conference, please email Q2Connect@Q2.com or contact your Customer Success Manager.